3.7+ million users served, loads more impacted
3.7+ million users served,
loads more impacted
Digital worlds—Human connections
5.0
17+ Customers love to work with me.
17+ Customers love to work with me.
Discord, Inc.
The goal—to mentor younger moderators, create educational materials, including public articles, topic-centric events, and more, around safety on Discord.
Mentee Mods Trained
159
Articles Written
3
Discord, Inc.
The goal—to mentor younger moderators, create educational materials, including public articles, topic-centric events, and more, around safety on Discord.
Mentee Mods Trained
159
Articles Written
3
Discord, Inc.
The goal—to mentor younger moderators, create educational materials, including public articles, topic-centric events, and more, around safety on Discord.
Mentee Mods Trained
159
Articles Written
3
Yes Theory
With a community-focused mindset, the goal was to revamp onboarding, revitalizing Yes Theory Fam’s user experience and boost engagement.
% Message Increase
248.2%
User Retention
64.7%
Yes Theory
With a community-focused mindset, the goal was to revamp onboarding, revitalizing Yes Theory Fam’s user experience and boost engagement.
% Message Increase
248.2%
User Retention
64.7%
Community Architects
The goal was to continue a long-established relationship with CA and incorporate elements of feedback for them to achieve more success with their community.
Events
7+
Architects advised
25+
Community Architects
The goal was to continue a long-established relationship with CA and incorporate elements of feedback for them to achieve more success with their community.
Events
7+
Architects advised
25+
Matthew Santoro
With user-centered approach, the goal was to create an intuitive community tailored for Matthew's fact-geek fanbase.
Membership Growth
76.3%
User Retention
43.2%
Matthew Santoro
With user-centered approach, the goal was to create an intuitive community tailored for Matthew's fact-geek fanbase.
Membership Growth
76.3%
User Retention
43.2%
English
With user-centered approach, the goal was to overhaul the existing onboarding experience with an intuitive new design.
Coming Soon
0
Coming Soon
0
English
With user-centered approach, the goal was to overhaul the existing onboarding experience with an intuitive new design.
Coming Soon
0
Coming Soon
0
VALORANT
Adopted a proactive, user-centered approach to ensure a safe and welcoming environment for the VALORANT Discord community during Pride Month 2021.
Daily Bans
1000+
Warnings Issued
250+
VALORANT
Adopted a proactive, user-centered approach to ensure a safe and welcoming environment for the VALORANT Discord community during Pride Month 2021.
Daily Bans
1000+
Warnings Issued
250+
SSundee
Coming Soon.
Coming Soon
0
Coming Soon
0
SSundee
Coming Soon.
Coming Soon
0
Coming Soon
0
Lumenshard
Developed community guidelines, streamlined engagement, and fostered user-friendly experiences for Lumenshard, enhancing community interaction and support.
Adoption Rate
68%
User Retention
25%
Lumenshard
Developed community guidelines, streamlined engagement, and fostered user-friendly experiences for Lumenshard, enhancing community interaction and support.
Adoption Rate
68%
User Retention
25%
Ultimate x ESO
Coming Soon.
Coming Soon
0
Coming Soon
0
Ultimate x ESO
Coming Soon.
Coming Soon
0
Coming Soon
0
Yes Theory
With a community-focused mindset, the goal was to revamp onboarding, revitalizing Yes Theory Fam’s user experience and boost engagement.
% Message Increase
248.2%
User Retention
64.7%
Yes Theory
With a community-focused mindset, the goal was to revamp onboarding, revitalizing Yes Theory Fam’s user experience and boost engagement.
% Message Increase
248.2%
User Retention
64.7%
Community Architects
The goal was to continue a long-established relationship with CA and incorporate elements of feedback for them to achieve more success with their community.
Events
7+
Architects advised
25+
Community Architects
The goal was to continue a long-established relationship with CA and incorporate elements of feedback for them to achieve more success with their community.
Events
7+
Architects advised
25+
Matthew Santoro
With user-centered approach, the goal was to create an intuitive community tailored for Matthew's fact-geek fanbase.
Membership Rate
76.3%
User Retention
43.2%
Matthew Santoro
With user-centered approach, the goal was to create an intuitive community tailored for Matthew's fact-geek fanbase.
Membership Rate
76.3%
User Retention
43.2%
English
With user-centered approach, the goal was to overhaul the existing onboarding experience with an intuitive new design.
Coming Soon
0%
Coming Soon
0%
English
With user-centered approach, the goal was to overhaul the existing onboarding experience with an intuitive new design.
Coming Soon
0%
Coming Soon
0%
VALORANT
Adopted a proactive, user-centered approach to ensure a safe and welcoming environment for the VALORANT Discord community during Pride Month 2021.
Daily Bans
1000+
Warnings Issued
250+
VALORANT
Adopted a proactive, user-centered approach to ensure a safe and welcoming environment for the VALORANT Discord community during Pride Month 2021.
Daily Bans
1000+
Warnings Issued
250+
Lumenshard
Developed community guidelines, streamlined engagement, and fostered user-friendly experiences for Lumenshard, enhancing community interaction and support.
Adoption Rate
68%
User Retention
25%
Lumenshard
Developed community guidelines, streamlined engagement, and fostered user-friendly experiences for Lumenshard, enhancing community interaction and support.
Adoption Rate
68%
User Retention
25%
SSundee
Collaborated with SSundee's team to redesign onboarding flow and update community rules, ensuring a more engaging and easy-to-understand experience for new members.
Coming Soon
0%
Coming Soon
0%
SSundee
Collaborated with SSundee's team to redesign onboarding flow and update community rules, ensuring a more engaging and easy-to-understand experience for new members.
Coming Soon
0%
Coming Soon
0%
Ultimate Immersion x ESO
Coming Soon.
Coming Soon
0%
Coming Soon
0%
Ultimate Immersion x ESO
Coming Soon.
Coming Soon
0%
Coming Soon
0%
BeluGANG
Coming Soon.
Coming Soon
0%
Coming Soon
0%
BeluGANG
Coming Soon.
Coming Soon
0%
Coming Soon
0%
Experience
Experience
Experience
Business Consultant, Internship
Business Consultant, Internship
Business Consultant, Internship
Kalundborg Erhvervsråd
Kalundborg Erhvervsråd
Kalundborg Erhvervsråd
Dec 2024 - Jan 2025
Dec 2024 - Jan 2025
Community Management Contractor
Community Management Contractor
Community Management Contractor
Discord
Discord
Discord
Jul 2022 - Dec 2023
Jul 2022 - Dec 2023
Moderator Mentor
Moderator Mentor
Moderator Mentor
Discord
Discord
May 2021 - Apr 2023
May 2021 - Apr 2023
Emergency Content Moderator
Emergency Content Moderator
Emergency Content Moderator
VALORANT
VALORANT
VALORANT
Jun 2021
Jun 2021
Community Manager
Community Manager
Community Manager
Matthew Santoro
Matthew Santoro
Jan 2021 - Mar 2023
Jan 2021 - Mar 2023
Trusted by Professionals
Trusted by Professionals
Trusted by Professionals
Trusted by Professionals
While a lot of my projects are NDA-protected (because, you know, top-secret agency white label stuff), I managed to sneak in a few favorites quotes from my previous partners.
Working with Grammsay is a bliss! Starting from helping out in a pinch and forwarding information to our moderation team as a "normal" member, he is now leading efforts on a larger restructure of our server to make it more welcoming for new members. All while being calm, kind and always open for input from server- and other team-members!
Michel
Admin, Yes Theory Fam
Grammsay completely changed how I approach content moderation. He gave me the tools and knowledge I needed to handle complex decisions with confidence and precision. His practical guidance helped sharpen my judgment, allowing me to stay consistent and fair, which has been a huge part of my growth and success in this field.
Lethonomia
Former Colleague, Matthew Santoro
I have had the pleasure to work with Grammsay on several projects - he is one of the most knowledgeable and professional community leaders you can find on Discord and was critical to the success of Discord's official moderation mentorship program. I highly recommend working with him.
Klosjaarrr
Former Admin, VALORANT
Johan wants others to succeed and thrive, as he understands the importance of level-headed approaches within community spaces and giving a voice to those who need it. Being on a team with Johan is a pleasure, and I would happily recommend him to anyone.
Matthew
Community Manager, Levellr
Working with Grammsay transformed my community from good to great. It's not just about numbers for him; it's the laughter, stories, and 'aha!' moments.
I can't recommend Grammsay enough!
Matthew Santoro
Streamer & YouTuber
Grammsay has been incredibly helpful and consistently supportive as a mentor, diligently answering my thorny moderation questions and teaching me how to be an inspiration while showcasing exemplary behaviour, truly enhancing my skills and confidence. I very much recommend him.
Ashyy
Former Mentee, MMC Project
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